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Promotional Terms & Conditions

Terms & Conditions [Voucher and Discount Codes]

  1. From time to time we issue Promotion Codes directly on our site or via email (including newsletters). We do not use any third party services to promote discounts.
  2. We have a Promotion Code box situated at the Checkout page where codes can be entered. You must take care when entering codes, as they are case and space sensitive.
  3. Coupon Codes that are either a fixed amount off or percentage off are only valid on products (i.e. shipping discount is not included).
  4. Many promotions including free shipping hold a minimum purchase requirement amount for eligibility.  This amount is calculated after any discounts, and before applying shipping charges or (international) taxes which are separate. This is a fixed pound amount associated with the code and will not be accepted below the amount. 
  5. Coupon codes are limited to one per customer per purchase and are good for a one-time use only per customer and can only be used on full price items. 
  6. Coupon codes or any promotional discount cannot be applied to Gift cards.
  7. Coupon codes cannot be combined with other promotions including loyalty rewards. i.e. you may only redeem one code at a time so we advise you to choose the promotion best suited to your purchase.
  8. Due to volume of orders, we cannot cancel, change or combine any orders. All orders are final.
  9. Please allow up to 3 working days for processing your order. 
  10. The coupon codes have no cash value and if a return is made, your account will be credited only in the amount that you paid – total amount at checkout less the value of the coupon code.
  11. The maximum quantity allowed per product is 4. Orders exceeding this limit are subject to manual adjustment, and any excess amount will be refunded.
  12. We may run promotions designed to attract new customers or increase sales. In connection with these promotions, any person that receives credits, coupons, prizes or other benefits from Kiyo Beauty by using multiple user accounts or email addresses, using false names, impersonating others, or through the use of any other fraudulent or misleading conduct, shall forfeit any credits, coupons, prizes or benefits obtained through such means.
  13. Kiyo Beauty reserves the right to refuse or alter coupon or promotion codes to any person that receives credit or any other benefit through the use of any fraudulent or misleading conduct.
  14. Kiyo Beauty reserves the right to refuse or alter any coupon or promotion at its discretion. The contents of this statement may be altered at any time, at our discretion.
  15. Coupon codes are not retroactive and price adjustments will not be issued to orders placed prior to the start of any promotion. 

Terms & Conditions [Free Gift With Purchase]

  1. From time to time we run “Free Gift” offers and promotions when you purchase qualifying items or place a qualifying order. These terms and conditions (the Terms) apply to Free Gift with purchase Promotions available from time to time on www.kiyobeauty.com (the Website)
  2. Spend the Qualifying Amount as detailed in the promotion-specific collections (Products) on the relevant Website and receive the free gifts with your purchase (the Promotion).
  3. Discounts, promotions and Loyalty vouchers may be used provided that the qualifying spend is still met after the promotion, discount or voucher has been applied.
  4. The Free Gift is subject to availability and cannot be substituted for any other item, cash or credit.
  5. Purchasing e-gift cards does not count as purchase of Products and will therefore not contribute towards the Qualifying Amount required to receive the Free Gift
  6. Free Gift promotions is online only.
  7. The Free Gift cannot be exchanged. For example, the Free Gift cannot be exchanged in the event the wrong shade is selected for the Free Gift.
  8. Placing multiple orders or orders for multiple items does not entitle you to more than one  Free Gift.
  9. This offer is only available on orders placed here on our website, www.kiyobeauty.com
  10. The  Free Gift offer may not be used in conjunction with any other offer or promotion that we run on our website, unless otherwise stated.
  11. Only one  Free Gift per order, per person, per address for the duration of the offer / promotion (If you place more than one order with us in the period the free gift offer is running, you will only receive the gift on your first order), unless otherwise stated.
  12. The  Free Gift will be dispatched with the relevant items from your qualifying order
  13. If a customer wishes to return an order or item which qualified for a  Free Gift with purchase, the transaction can only be refunded if the Free Giftwith purchase item is also returned.
  14. This promotion or offer is valid within the dates as stated on the relevant page or while stocks last.
  15. In the event of any dispute, the decision of Kiyo Beauty is final.
  16. We reserve the right to amend these terms and conditions at any time. If we do this we will publish the amended terms and conditions on this page.

Ingredients Disclaimer

We do our best to ensure that product information is accurate, however manufacturers may alter their ingredient lists. Actual product packaging and goods may contain more and/or different information than that shown on our website. It is recommended that you do not exclusively rely on the information presented and that you always read labels, warnings, and directions before using or consuming a product. Information and statements regarding dietary supplements are not intended to diagnose, treat, cure, or prevent any disease or health condition. For additional information about a product, please contact the manufacturer.

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Non-UK/EU Countries - Import Tax Warning

The total amount you pay at checkout does not include customs duties and taxes.

By proceeding to checkout you acknowledge and accept that your order may be subject to import duties and taxes which are due separately when the delivery reaches your destination.

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