FAQs

How do I place an order?

Decide how you want to pay. We offer two ways: credit/debit card or Paypal

Browse and shop our vast range of items. You can navigate the website using the navigation bar at the top of each page.

To view a product, simply click on any picture to see an enlarged view and other details including a description, sizes and colours. Then simply select an option size, and click "Add" to buy the item.

You can search our site by item, keyword or brand name.

Once you have added all of your items to your cart, you simply need to click ‘Checkout’ and follow the steps.

Has my order gone through?

There are two ways to check whether your order has gone through successfully.

Once you have placed your order, you will receive an automated ‘order confirmation’ email within a few minutes, which will include all of the items that you have ordered. You will only receive this email if you have a valid email address registered to your account. For information on how to add or amend your email address please contact us.

If you do have a valid email address registered to your account and you haven’t received an order confirmation email, please check to ensure that the email has not been filtered into your ‘junk’ folder.

If you still can’t find the email, you are also able to see if your order has been placed by signing into ‘My Account’ and selecting ‘Order History’. Although the details may not instantly be there to view, they will appear within 1 hour of ordering.

Can I change or cancel my order?

Our order process is usually completed within 12- 24 hours. Please contact us within 24 hours of placing your order if you need to change something or cancel your order. Please note that any changes made to an order may delay the original shipping time frame.

What are my delivery options?

Standard shipping is 2-5 days

Express shipping is 1-2 days

Please click here to see all of our delivery options.

We do not offer a next day delivery service.

Has my order been dispatched?

How can I track my order?

Will all my items be delivered together?

I have received an incorrect or faulty item

What payment method can I use?

We accept Mastercard, Visa, JCB and Maestro credit cards and we accept Paypal payments

What packaging materials do you use?

We are conscious of our impact on the environment and wherever possible we have taken careful consideration to the packaging material we select whilst making sure that your products reach you safely and securely.

All of our cardboard boxes are made from minimum 75% recycled fibres and are 100% recyclable and re-useable

To protect your products in transit we use loose foam chips which are made from 100% genetically modified free starch and are 100% biodegradable and fully compostable, and manufactured from annually renewable sources

To protect fragile items, we use bubble wrap which is made from 2 layers of low density polyethylene with a co-extruded air retention barrier seal. The long lasting cushioning performance of this bubble wrap enables it to be re-used. Less plastic material is used at source due to using a thinner co-extruded film compared to other non-barrier bubble.

Some councils in the UK now offer a household collection for the recycling of bubble wrap alongside plastic film and carrier bags but this is still limited. Alternatively, bubble wrap can be recycled along with plastic film and carrier bags at collection points such as supermarkets.

Click here to learn more.