For help in finding an immediate answer to our most commonly asked questions please check our: FAQs
Due to further industrial action at Calais and traffic disruption on the M20 due to poor weather conditions, we continue to experience parcel delivery delays on both sides of the Channel Tunnel. We have also seen parcels delayed to Ireland with ferry crossings cancelled owing to Storm Gareth.
Please be aware that a number of parcels collected on Wednesday 13 March bound for Europe and Ireland are likely to incur a 24-48 hour delay.
We expect disruption at the Channel Tunnel to continue until the end of the week, however we will keep you informed of any further developments and please be assured our teams are working hard to minimise any delays.
The fastest and most efficient way for us to handle your support requests is by our internal support ticketing system.
Please submit the form below and a member of our team will get back to you shortly.
We give all order related questions high priority and you can expect to have a reply within 24 hours.
Alternatively you can call us on:
0844 500 4841
Open 9.00am – 5.00pm
Monday – Friday (Excluding UK Bank Holidays)
Or write to us at:
Beauty by Zara Retail Ltd
20 - 24 Clarence Road
Grays, RM17 6QJ