Skip to content

New arrivals every week!

Over 200 brands available

Free UK Delivery £50+

5/5 Stars on TrustPilot

Shipping & Delivery

 

General Terms

All Orders will be delivered using the service as detailed here at the time of ordering. Kiyo Beauty has the right to fluctuate any prices in proportion with its costs for shipping. 

Your order will be delivered by Royal Mail or DHL. 

When placing your order please ensure that the billing and shipping address details are correct, as we are unable to redirect. 

Please note that the your billing address must match the address on your credit card statement.

Dispatch

Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.

We normally expect to dispatch orders within 2 working days, however in the run up to really busy periods like Black Friday and Christmas we may take up to 3 days to dispatch your order due to the high volumes.

We do not dispatch orders on the weekends and Bank Holidays. 

Please note: WE DO NOT OFFER A NEXT DAY SERVICE. 

Tracking

You will receive your shipping confirmation via email (and SMS if applicable) once we have processed your shipment. You should be able to track your package using the link in this email. 

Once the shipper has picked up the days collection you will receive tracking updates at every scan point.

If you have not received or are unable to retrieve tracking information within 48 hours of your "Shipment is Prepared" email please contact us so that we can find it for you.

Please note that it is the recipients responsibility to monitor the progress of their parcel with their tracking number as we do not have the resources to do so. 

Delivery

Delivery times quoted are our best estimates of the service offered by our shippers and start from the date of dispatch and we shall not be held liable for any consequential loss or damage resulting from failure to meet these times.

Please be aware that our service is not a named delivery service and and anyone at the designated delivery address may sign for the delivery. You will assume the risk for the products once they have been delivered to the delivery address which you specified when ordering the products. We accept no liability where you provide an incorrect delivery address, delivery to any safe place you have requested either in writing to us or to the shipper; or where you fail to collect the products from the delivery address which you specified.

Split Deliveries

While we endeavour to deliver all items in your order together, we will occasionally ship part of your order separately due to stock issues. For example, if you order three items and one of them is out of stock, we may dispatch the two in-stock items while we await new stock of the third item. On these occasions, we will continue to update you via email as your order progresses.

Pricing

UK - Free over £50

Standard Tracked Delivery (Royal Mail) - £3.99 or Free on orders over £50
  • Please allow 2-4 working days after dispatch for delivery
  • Dispatched within 48 hours
  • Tracked and with estimated delivery date

Express Tracked Delivery (Royal Mail) - £5.99

  • Please allow 1-2 working days after dispatch for delivery
  • Dispatched within 48 hours
  • Tracked and with estimated delivery date
  • Order by 6pm Mon-Thu* to ensure a fast dispatch 
  • Orders placed after 6pm Thursday* will be dispatched the following Monday
Express Tracked Delivery (DHL)  - £6.99 
  • Please allow 1-2 working days after dispatch for delivery
  • Dispatched within 48 hours
  • Tracked and with estimated delivery date
  • Order by 6pm Mon-Thu* to ensure a fast dispatch
  • Orders placed after 6pm Thursday* will be dispatched the following Monday

*except on bank holidays 

Delivery attempt

Often attempted delivery by your postal courier won't result in a card being left. We always advise to check with your local post office or specific courier to ensure the parcel isn't waiting on you.

 

EU & Rest of the World

Please visit our international store for shipping to your location 

 

 

  

Last updated on 20/07/21

Ingredients Disclaimer

We do our best to ensure that product information is accurate, however manufacturers may alter their ingredient lists. Actual product packaging and goods may contain more and/or different information than that shown on our website. It is recommended that you do not exclusively rely on the information presented and that you always read labels, warnings, and directions before using or consuming a product. Information and statements regarding dietary supplements are not intended to diagnose, treat, cure, or prevent any disease or health condition. For additional information about a product, please contact the manufacturer.

Sort by