Shipping & Delivery

General Terms

All Orders will be delivered using the service as detailed here at the time of ordering. Kiyo Beauty has the right to fluctuate any prices in proportion with its costs for shipping. 

Orders will be delivered either by Royal Mail, Parcel Force or Dpd 

When placing your order please ensure that the billing and shipping address details are correct, as we are unable to redirect. 

Please note that the your billing address must match the address on your credit card statement.

Dispatch

Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.

We normally expect to dispatch orders within 2 working days, however in the run up to really busy periods like Black Friday and Christmas we may take up to 3 days for some orders due to the high volumes.

We do not dispatch orders on the weekends and Bank Holidays. 

Please note: WE DO NOT OFFER A NEXT DAY SERVICE. 

For Express and Expedited Deliveries: Please order before 6pm  (Mon-Thu) for a next day dispatch.  Orders after 6pm Thursday will be dispatched the following working Monday or Tuesday.  Delivery is estimated 1 working day after dispatch.

Tracking

You will receive your shipping confirmation via email (and SMS if applicable) once we have processed your shipment. 

Once the shipper has picked up the days collection you will receive tracking updates at every scan point.

Royal Mail Tracking

You can track your parcel from the order status link in your order confirmation email. Your tracking link is the long number beginning with MX and will take you to the site of our shipper Royal Mail.

DPD Tracking

For DPD parcels, you will receive an email with an estimated delivery date and your one-hour delivery window will be sent via Email/SMS on the morning of delivery. 

You can download the DPD app for free where you will get your delivery first time by sharing your delivery preferences.
Download Now>
http://www.dpd.co.uk/lp/yourdpd/index.html

If you have not received or are unable to retrieve tracking information within 24 hours of your "Shipment is Prepared" email then please contact us so that we can find it for you.

Please note that it is the recipients responsibility to monitor the progress of their parcel with their tracking number as we do not have the resources to do so. 

Delivery

Delivery times quoted are our best estimates of the service offered by our shippers and start from the date of dispatch and we shall not be held liable for any consequential loss or damage resulting from failure to meet these times.

Please be aware that our service is not a named delivery service and and anyone at the designated delivery address may sign for the delivery. You will assume the risk for the products once they have been delivered to the delivery address which you specified when ordering the products. We accept no liability where you provide an incorrect delivery address, delivery to any safe place you have requested either in writing to us or to the shipper; or where you fail to collect the products from the delivery address which you specified.

Split Deliveries

While we endeavour to deliver all items in your order together, we will occasionally ship part of your order separately due to stock issues. For example, if you order three items and one of them is out of stock, we may dispatch the two in-stock items while we await new stock of the third item. On these occasions, we will continue to update you via email as your order progresses.

Costs 

UK Shipping (Mainland) 
Free delivery on all orders to the UK over £50
Orders under £25
Tracked (2-3 working days from dispatch) £3.49
Tracked & Signed For (2-3 working days from dispatch) £3.99
Express Delivery (1-2 working days from dispatch) £5.99
Orders between £25 - £50
Tracked (2-3 working days from dispatch) £2.99
Tracked & Signed For (2-3 working days from dispatch) £3.49
Express Delivery (1-2 working days from dispatch) £4.99
Orders over £50
Free Standard Shipping for all orders over £50 (2-3 working days from dispatch)
Expedite my delivery (1-2 working days from dispatch) £2.99

Unfortunately orders to Northern Island, Scottish Highlands and Islands, Scottish Lowlands, Isle of Man, Scilly and a number of England/Scotland Border postcodes my take slightly longer to arrive.

Republic of Ireland

Tracked & Signed For - Flat rate shipping (2-3 working days from dispatch) £9.99

Europe - New Updates Coming Soon

 

Often attempted delivery by your postal courier won't result in a card being left. We always advise to check with your local post office or specific courier to ensure the parcel isn't waiting on you.

  

Last updated on 16/07/19

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