Rewards Terms

Kiyo Rewards (referred to as the "Loyalty Programme", "Kiyo Rewards", or simply "Rewards") is our way of saying thank you to our amazing community. The programme is designed to reward customers for shopping with us online at www.kiyobeauty.com.

Eligibility

Kiyo Rewards is available exclusively to individual customers shopping for personal use. It is not open to businesses, organisations, or individuals purchasing for commercial or resale purposes.
Any account found to be using the programme for non-personal, commercial activities will be removed and permanently blocked from further participation without notice.

Earning Points

To earn points, you must be enrolled in the Kiyo Rewards Loyalty Programme and logged into your Kiyo Beauty account at the time of purchase or action. Points are awarded only for eligible purchases and activities completed through our website.

• Points will be credited to your account only after your order has shipped.
• Activities must be performed while logged in, or via direct participation in official Kiyo Beauty communications (e.g., emails).
• Points cannot be earned on gift card payments, shipping fees, or taxes.

Fair Use & Conduct

By joining Kiyo Rewards, you agree to use the programme in good faith and for its intended purpose. Abuse or manipulation of the programme, including but not limited to:

• Accruing or redeeming points fraudulently
• Tampering with the platform
• Using illegitimate methods to earn rewards

...may result in the forfeiture of your points, removal from the programme, or permanent account suspension.

Kiyo Beauty reserves the right to modify, discontinue or cancel Kiyo Rewards at any time without notice.

Points will be awarded to your account for every £1 spent on purchases. The points calculation is based on the total paid minus shipping. When products are returned for a refund to the original payment method, points will be deducted from your account for the amount of return net of taxes, when the product(s) is/are received and return is processed at our warehouse (note: your account may have a negative balance if the amount returned is greater than your current redeemable point balance).

You will also receive points for engaging in the Qualified Activities listed below and on the  Earn Points section of the dashboard in accordance with the time frames provided below and on the Rewards page on the site. 

Qualified Activities:

• Make a purchase
• Create an account
• Refer a friend
• Happy Birthday
• Follow us on Instagram
• Like us on Facebook

All points have a 14 day approval period.  You will only be able to use these points once the specified time has elapsed. 

You can view your point balance at any time by logging into your account and visiting the Kiyo Rewards dashboard. 

Rewards, benefits and points earned through the program have no cash value, are non-transferable, and you have no property rights in or to rewards or other program benefits.

Rewards cannot be exchanged or returned for points, another product or a monetary refund.

Coupon codes generated from Loyalty Rewards cannot be used in conjunction with other promotional offers or discounts. Please refer to our Promotional Codes Terms & Conditions

There are four (4) levels within the Program which are determined by the number of points that you accumulate based on the last 12 months (via spend and non-spend qualifying activities) in your account. By creating an account, you will be automatically enrolled in the Program at the Bronze Level and once placed in a tier this way you will remain in that tier for at least 12 months.

Once you reach a specific member level within the program, you may receive exclusive benefits that are only available to members at that member level. The points accrued in the last 12 months will determine the measure of your member level within the program for the preceding 12 months. Once points accumulated meet or exceed the membership level point requirements, you will automatically qualify and be entered into that membership level regardless of your "redeemable points balance."

Your Redeemable Points are the number of points you have available to redeem rewards. This number decreases with each reward you redeem, and will increase with the completion of qualified activities. Your Redeemable Points will also decrease should you issue a return on any given purchase.

Only purchases made within the last 1 month using a guest account will be eligible to earn points.This ensures a sustainable, fair, consistent loyalty program for all our customers.

By participating in the Kiyo Beauty Refer-a-Friend Program, you agree to comply with these terms and conditions, and to use the program in a manner consistent with its purpose. Any abuse or fraudulent activity related to the program may result in the suspension or removal of rewards, points, and accounts.

Eligibility

To participate in the Refer-a-Friend Program, you must be a registered customer of Kiyo Beauty with a valid account.

Referral Process

Referrer: To refer a friend, you must provide a unique referral link to someone who has not previously purchased from Kiyo Beauty. The referral will only be valid if the referred friend makes their first purchase using your referral link.

Referred Friend: A referred friend must be a new customer to Kiyo Beauty, with no previous purchase history on the website.

Prohibited Conduct

You agree not to engage in the following conduct, which is prohibited under the Kiyo Beauty Refer-a-Friend Program:

Account Duplication: Creating multiple accounts using different email addresses, shipping addresses, or other identifying information in an attempt to earn rewards multiple times for the same individual.

Referral Abuse: Attempting to refer yourself, your own household members, or using fraudulent tactics to accumulate referral credits. This includes but is not limited to using the same payment methods, devices, or addresses to make purchases under different accounts.

Fraudulent Redemption: Participating in or attempting to participate in redemption fraud, such as redeeming points or rewards for purchases made through illegitimate or deceptive means.

Tampering: Tampering with, manipulating, or attempting to exploit the Refer-a-Friend system or rewards tools to gain unauthorized benefits or rewards.

Points Accumulation and Redemption

Referral points or rewards may only be earned by referring legitimate, new customers who make a purchase. Any attempt to accrue points or redeem rewards through methods inconsistent with these terms will be considered abuse of the program.

Kiyo Beauty reserves the right to review and verify all referrals and associated purchases. If any referral is found to be in violation of the program’s terms, Kiyo Beauty may withhold or revoke any points, rewards, or discounts issued.

Right to Modify or Terminate

Kiyo Beauty reserves the right to modify, suspend, or terminate the Refer-a-Friend Program at any time without notice. Any modifications to the program will be posted on our website, and all participants are encouraged to review the terms regularly.

Disqualification

Any attempt to exploit the program, violate these terms, or engage in fraudulent activities may result in disqualification from the program, forfeiture of rewards, and potential termination of your Kiyo Beauty account.

Kiyo Beauty’s Discretion

Kiyo Beauty, in its sole discretion, has the right to determine the eligibility of any participant and may cancel or modify any rewards or points earned if it believes the program is being abused.

By participating in the Kiyo Beauty Refer-a-Friend Program, you acknowledge and agree to these terms and conditions.

If you no longer wish to earn points, please contact us and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued.

Your redeemable points balance will expire if you haven't made a purchase in the last 12 months. This ensures that all of our members are still active in the Kiyo Rewards program.

"Double Points Days" apply exclusively to the dates mentioned in each promotional campaign. These events commence at the moment the promotion is announced and conclude at midnight on the final date specified in the promotion. Unfortunately, points cannot be applied retroactively to previous orders.

The Kiyo Rewards Loyalty Programme is intended for personal use only. Any account found to be using the programme for commercial purposes—including but not limited to bulk purchasing, purchasing for resale, or using automated tools or multiple accounts to gain an unfair advantage—may be deemed in breach of these terms.

Kiyo Beauty reserves the right, at its sole discretion, to determine whether an account’s activity suggests non-personal or commercial use. Indicators may include, but not limited to:

• Orders placed using a business or trading address
• Use of a commercial or corporate email domain (e.g. @companyname.com)
• Repeated high-volume or high-frequency orders inconsistent with normal consumer patterns
• Orders associated with known resellers or third-party marketplaces
• Multiple accounts or coordinated activity to exploit reward benefits

Any such accounts will be removed from the Loyalty Programme and permanently blocked from further participation without notice.