Privacy Policy

Last updated: 23 May 2026

Privacy Policy We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how Kiyo Beauty Ltd collects, uses, stores, and protects your information when you visit our website, place an order, subscribe to marketing, or interact with us online.

We aim to be transparent about what data we collect, why we collect it, and how you can control it.

This Privacy Policy explains how Kiyo Beauty Ltd ("Kiyo Beauty", "we", "us", or "our") collects, uses, stores, and protects your personal information when you visit or make a purchase from our website at https://www.kiyobeauty.com.

We are committed to protecting your privacy and handling your personal data transparently and in accordance with UK GDPR and applicable data protection laws

Who we are

Kiyo Beauty Ltd
Website: https://www.kiyobeauty.com
Email: support@kiyobeauty.com

If you have any questions about this Privacy Policy or how we handle your data, please contact us using the details above.

What information we collect about you

We may collect and process the following types of personal information:

Information you provide directly to us

When you place an order, create an account, subscribe to marketing, or contact us, we may collect:

  • Name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Account login details

  • Order history

  • Communication preferences

  • Any information you provide when contacting customer support

Payment Information

Payments are securely processed by third-party payment providers including Stripe, PayPal, Apple Pay, Google Pay, and Clearpay.

We do not store full payment card details on our servers.

Please review their privacy policies for more information:

Information collected automatically

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and device information

  • Website activity and browsing behaviour

  • Referral source

  • Pages viewed and time spent on site

  • General geographic location based on IP address

This information helps us improve website performance, customer experience, security, and marketing.

How we use your information

We use your information to:

  • Process and fulfil orders

  • Deliver products and services

  • Manage your account

  • Provide customer support

  • Process payments and refunds

  • Communicate about your orders

  • Send marketing emails and SMS messages (where consent has been given)

  • Improve our website, products, and services

  • Prevent fraud and maintain website security

  • Analyse website performance and customer behaviour

  • Comply with legal and regulatory obligations

Marketing Communications

If you opt in to receive marketing from us, we may send you:

  • Promotional emails

  • Product updates

  • Exclusive offers

  • Restock notifications

  • Abandoned cart reminders

  • SMS marketing messages

You can unsubscribe from marketing communications at any time by:

  • Clicking the unsubscribe link in emails

  • Replying STOP to SMS messages

  • Contacting us at support@kiyobeauty.com

Opting out of marketing will not affect transactional communications relating to your orders or account.


SMS Marketing

If you choose to receive SMS updates from us, we may use your mobile number to send marketing messages, order updates, and promotional offers.

Message frequency may vary. Standard message and data rates may apply.

You can opt out at any time by replying STOP to any message.

We do not sell or share your mobile number with third parties for their own marketing purposes.


Cookies & Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, analyse website traffic, and personalise marketing.

These may include:

  • Essential website cookies

  • Analytics cookies

  • Advertising and retargeting cookies

  • Social media pixels and tracking technologies

We may use tools such as:

  • Shopify analytics

  • Google Analytics

  • Meta/Facebook Pixel

  • Klaviyo

  • Google Ads

Where required by law, non-essential cookies will only be placed on your device after you provide consent.

You can manage your cookie preferences through your browser settings or cookie banner.

For more information, please see our Cookie Policy.

Legal Basis For Processing (UK & EEA Users)

Under UK GDPR and EU GDPR, we rely on the following legal bases to process your personal information:

Contractual Necessity

To process and fulfil your orders and provide our services.

Legitimate Interests

To improve our website, prevent fraud, analyse performance, and market our products responsibly.

Consent

For email marketing, SMS marketing, and certain cookies where consent is required.

Legal Obligations

To comply with tax, accounting, consumer protection, and other legal requirements.

Who We Share Your Data With

We only share your information with trusted third-party service providers where necessary to operate our business.

These may include:

  • Shopify (website hosting and ecommerce platform)

  • Stripe

  • PayPal

  • Clearpay

  • Klaviyo

  • Google Analytics

  • Meta/Facebook advertising services

  • Shipping and delivery providers

  • Customer support platforms

These providers only process your information on our behalf and are required to protect your data.

We do not sell your personal information.

International Data Transfers

Some of our service providers may process personal information outside the United Kingdom or European Economic Area.

Where this occurs, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

How Long We Keep Your Information

We only keep personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to comply with legal obligations.

Examples include:

  • Order and transaction records retained for tax and accounting purposes

  • Marketing consent records retained until you unsubscribe

  • Customer service records retained for support and dispute resolution

When information is no longer needed, it is securely deleted or anonymised.

How We Protect Your Information

We use appropriate technical and organisational measures to protect your personal information against unauthorised access, misuse, loss, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Your Privacy Rights

Depending on your location, you may have rights including:

  • The right to access your personal information

  • The right to correct inaccurate data

  • The right to request deletion of your data

  • The right to object to processing

  • The right to withdraw consent

  • The right to request data portability

  • The right to lodge a complaint with a supervisory authority

To exercise any of your rights, please contact us at support@kiyobeauty.com.

If you are based in the UK, you can also contact the Information Commissioner’s Office (ICO): https://ico.org.uk

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.

Children’s Privacy

Our website is not specifically directed toward children under 13, and we do not knowingly collect personal information from children.

Compliance With Data Protection Laws

Kiyo Beauty Ltd is committed to handling personal information in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We take reasonable steps to ensure personal data is processed securely, fairly, and transparently.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices.

Any updates will be posted on this page with the revised date.

Contact Us

If you have questions about this Privacy Policy or your personal data, please contact:

Kiyo Beauty Ltd
Email: support@kiyobeauty.com
Website: https://www.kiyobeauty.com