Innersense I Create Definition

We do our best to ensure that product information is accurate, however manufacturers may alter their ingredients without our knowledge. We strongly advise that you always read labels, warnings, and directions before using or consuming a product and not exclusively rely on the information presented on our site.

If you have severe sensitivities or allergies, always contact the manufacturer directly to confirm the latest ingredients. We cannot be held responsible for the accuracy of ingredient or nutritional information we provide nor liable for any adverse reactions caused by the products we sell.

We are continuously in the process of updating ingredient information, so if you notice any discrepancies between the ingredients listed on our website and those that are on your package, please contact us.

UK Standard - £3.99 or Free for orders over £40

• Dispatched within 48 hours*
• Delivery time: 2 – 4 working days from dispatch
• Fully tracked with email updates
  

UK Express - from £6.99

• Dispatched within 48 hours*
• Order by 6pm Mon-Thu** for fast dispatch
• Delivery time: 1 – 2 working days from dispatch
• Fully tracked with email updates

EU – refer to actual rates and delivery times at checkout

• Dispatched within 48 hours*
• Checkout total includes shipping & handling and all applicable customs duties & taxes. We guarantee no additional charges on delivery.
• Delivery time: 2 – 10 working days from dispatch
• Fully tracked with email updates

Rest of the World (Non-EU/UK) – refer to actual rates and delivery times at checkout

• Dispatched within 48 hours
• Duties & VAT are not included at checkout and you will need to pay import Duties & VAT upon delivery of your goods. Additional handling charges may also apply.
• Delivery time: 2 – 10 working days from dispatch
• Fully tracked with email updates
  
  
  * not including weekends and bank holidays
  **except on bank holidays

Prohibited Items 🚫

The following items are NOT acceptable for carriage by DHL Express (air shipments). If your order contains a prohibited item we will cancel the item or the entire order and refund you in accordance with our returns policy. 

• Aerosols, perfumes and aftershaves
  including eau de parfum and eau de toilette
• Nail Polish

See full Shipping & Delivery Terms

You can return your order within 14 days of receiving it.

We use a dedicated portal to manage and track returns. Please contact our customer service team to request a returns authorisation number (RAN). Contact us

Please do not send your packages without authorisation as these will be refused.

If you are returning items not due to defect, discrepancy or misdescription, you will be responsible for return postage costs. This will usually be deducted from your purchase refund. 

Items can only be returned for a refund if they are unopened, unused and in a re-saleable condition with all tamper-resistant seals, packaging and any cellophane intact and within 14 days of your receiving your order. 

We do not offer exchanges. You will need to place a new order and return your original for a refund.

See full Returns & Refund Policy