Qhemet Biologics Olive & Honey Hydrating Balm

We do our best to ensure that product information is accurate, however manufacturers may alter their ingredients without our knowledge. We strongly advise that you always read labels, warnings, and directions before using or consuming a product and not exclusively rely on the information presented on our site.

If you have severe sensitivities or allergies, always contact the manufacturer directly to confirm the latest ingredients. We cannot be held responsible for the accuracy of ingredient or nutritional information we provide nor liable for any adverse reactions caused by the products we sell.

We are continuously in the process of updating ingredient information, so if you notice any discrepancies between the ingredients listed on our website and those that are on your package, please contact us.

Shipping & Delivery Overview

• Orders are dispatched from our warehouse in London, United Kingdom.
• Most orders are dispatched within 1–2 working days.
• During busy periods (such as Black Friday, launches, and Christmas), dispatch may take up to 5 working days.
• UK standard delivery usually arrives within 2–5 working days after dispatch.
• International delivery times vary depending on destination and customs processing.
• Free UK shipping is available on orders over £40.

Please note that delivery estimates begin after your order has been dispatched.

See full Shipping & Delivery Terms

You can return your order within 14 days of receiving it.

We use a dedicated portal to manage and track returns. Please contact our customer service team to request a returns authorisation number (RAN). Contact us

Please do not send your packages without authorisation as these will be refused.

If you are returning items not due to defect, discrepancy or misdescription, you will be responsible for return postage costs. This will usually be deducted from your purchase refund. 

Items can only be returned for a refund if they are unopened, unused and in a re-saleable condition with all tamper-resistant seals, packaging and any cellophane intact and within 14 days of your receiving your order. 

We do not offer exchanges. You will need to place a new order and return your original for a refund.

See full Returns & Refund Policy

International Shipping

Some products cannot be shipped internationally due to courier, customs, or aviation restrictions.

Restricted items may include:

• Aerosols
• Perfumes & aftershaves
• Nail polish
• Hair colour & hair dye products
• Bleaching or chemical lightening products
• Certain alcohol-based or flammable beauty products
• Some liquid cosmetics to selected EU destinations, including makeup and face creams
• Electrical beauty devices, including:
• Hair dryers
• Straighteners
• Trimmers

If your order contains restricted items, we may:

• Remove the affected item(s) from your order,
• Contact you with alternative shipping options, or
• Cancel and refund the affected item(s) where necessary.

UK Shipping Restrictions (Royal Mail Only)

The following items can only be shipped within the UK using Royal Mail:

Aerosols - maximum 2 items per order
Perfumes & aftershaves - maximum 8 items per order
Nail polish - maximum 8 items per order

Please do not select DHL at checkout if your order contains:

• Aerosols
• Perfumes or aftershaves
• Nail polish

If DHL is selected for restricted items, we may:

• Change the shipping method,
• Remove restricted items from the order, or
• Cancel and refund the affected item(s).

Any refunds will be processed in accordance with our Returns Policy.